Hi, thanks for the detailed post - there are valid concerns and some misconceptions here - let me address those.
I’m sorry but if you have already made this assumption then nothing much can be done. You need to have a little more faith than that
Yep it does, it sucks. Our team have been playing CS for a long time (and couple of us have played professionally), so you can trust that we understand that point - we’re not some random bunch of kids putting a server somewhere without any clue of what we’re doing.
Please show me where we have replied with that exact sentence (our forum, like any other, is searchable).
Our match servers are launched into locations automatically selected by the SoStronk App (yes those pings you see during the map veto, they’re there for a reason . However, whenever you notice all 10 players in the server are facing lag, please pause the match (
.pause available tp captains in all official matches) and call an admin (on Steam or SoStronk chat). Note that during peak times it may take admins few minutes to come in to your server, if in the meantime you’ve played some rounds in lag, the admin can
!restore rounds if both teams agree.
Again, note that the admins will do their best to host your server in a location favorable to both teams. However, thanks to ISP routing and other issues sometimes it might be impossible to reach a balance and admins will be forced to use their experience and launch it where they deem fit.
What you have encountered is the complexity of Computer Networks. Even though when you visit a website, or connect to a CS:GO server, things seem simple, but there is a LOT going on here. India is the fine example of screwed up ISPs and their routing, and weird stuff happens. For example, I live in Bangalolre and my ping from my home Airtel Fiber is 40ms while from SoStronk HQ in Bangalore its 4 (even though the datacenter is physically closer to my home).
That won’t help, please link to your matches where we can see the issues in the demo. Then we can work from there
To be honest, we can’t afford them. Two things-
- Most of our servers are launched on-demand, so if there is an empty server in Singapore, its just a DM. PUGs/Scrims/Matches are only launched on demand.
- Singapore has one of the cheapest datacenter costs we have encountered. India is the most expensive after Australia and UAE. Our current costs for India are the highest.
Because, as I explained, computer networks don’t use the roads. So, just having a server in your city doesn’t mean your pings will be lesser. Indian ISPs ping best to servers in Chennai, Mumbai, Bangalore and then Delhi - in that order.
Finally, as I’ve mentioned, the next time you have all 10 players in the server lag (indicating a server issue), pause the match immediately and call an admin.