This stopped working

bug

#1


#2

Download and install the latest version of sostronk. This worked for me :slight_smile: I had the same problem…


#3

Pls link to download


#4

https://www.sostronk.com/app or http://www.sostronk.com/SoStronkOfflineInstaller.exe


#5

still cant


#6

Can you give me some hints? When exactly does it crash? When you click something in the app or just when starting?


#7


#8

Weird, that usually happens if the installer is not able to contact www.sostronk.com . try the offline installer http://www.sostronk.com/SoStronkOfflineInstaller.exe


#9

still cant


#10

Hmm, to fix out what went wrong I’ll need a crash dump from your Windows.

To enable crash dump reporting, create a folder called Dump in C: download and run the registry file from http://dl.sostronk.com/usermode_dumps.reg . Once that is done, run the app and when it crashes Windows will create crash dump files in C:\Dump.

The dump file is pretty big, you should first zip it up and then share it with support@sostronk.com using whatever you prefer - Google Drive, Mediafire etc.


Sostronk App running only in the background
SoStronk Not Working
SoStronk App Not working
#11

but still cant m8


#12

But you haven’t sent the crash dump file to us.


#13

i was searching but i cant find the folder


#14

Oh, you have to first create the folder, I had mentioned "create a folder called Dump in C:" :slight_smile:


#15


#16

Hi @Egilyu, can you send the latest dump file (SoStronk.exe.4568.dmp) to support@sostronk.com? The file is quite big so you’ll need to use some file sharing service like Google Drive, Mediafire etc.


#17

sure (y)