I'm login a SoS app and stuck at connecting screen


#1

like that,a connecting screen is loading but nothing happen next and i can’t push any bottom on app.


#2

We need logs to find out whats wrong, download our logs reporter from http://dl.sostronk.com/SoStronkLogs.exe . It will create a zip file on your desktop, please send it to support@sostronk.com


#3

okay i’m send it back already.


#4

Hmm the zip file you sent seems to be empty, maybe some problem with the reporter program.

Press the Windows+R key to start “Run”, enter %APPDATA%\..\Local\Temp\SoStronk and do you see a logs folder there? If yes can you manually zip the folder and send it to support@sostronk.com?


#5

sorry to take a long time to replay, yes It’s have a 3 notepad I think because name of notepad is not a arabic number but it’s my country number(Thai number) not a problem i will rename and send back again.:smiley: