The Internet is huge, composed of many smaller networks that are interconnected. Your ISP and handful of other ISPs form the networks that data packets travel when you connect to our servers. When you have a ping spike, loss, choke - all that can happen due to any routing issues with any of the ISPs in the path.
Given that, while we try our best to ensure good pings to our users, the world is not that ideal and ISPs do screw up. Hence, whenever you report a problem like this, make sure to do this first-
- Use a traceroute application (such as traceroute, tracert commands or GUI tools like http://winmtr.net/ )
- Enter our server IP to which you are having the issue (you can get the IP by right clicking a server in the SoStronk App)
- Analyze the results and use tools like http://ipinfo.io/ to find out what IP in the route belongs to what ISP.
- In most of the cases it will be your ISP that has a problem (there are packet losses, or your packets from Pune to Mumbai go through some IP in Russia )
- Take a screenshot of the output from whatever traceroute/mtr tool you used and send it to your ISP, or if you’re not sure post it here on the forums in the Support category.
- Post your IP from https://ip.sostronk.com
Hope that information will be helpful to all of you, and from now, ALL forum posts about lag/loss/choke must have a screenshot of the routing tool as explained above. Otherwise, we won’t be able to help you.
P.S. You all know how tech-savvy the SoStronk development team is - as a result we will soon have all this integrated into the SoStronk App. It will automatically do traceroutes, and find whats the problem. Magic!
You can get the server IPs from SoStronk App