Haven't received my skins from sostronk

hello sir. i have done ordered on 2nd november for ak and awp assimov its been 21 days when will i get the my skins ?
1st order no. :- #5325712772300800
2nd order no. :- #5175450120224768
please please help me!!!1

Orders till 2nd November are being cleared today, the delay was caused due to high volume of orders this month.

may i know the time ? cause i m only for 3 hours now so it will be on evening!!