Got cooldown when I left before match starting


#1

I joined a pug 124.153.79.163:10004, only 6 players had joined. I readied up then left… The match didn’t even start. I got a cooldown. Please fix this. 30mins cooldown, but I don’t want it to be stacked.


#2

Can you spot the PUG on our system where this happened? You can probably start by looking at the profile page of any other player in that PUG.


#3

Hi @Muramasa we found this from the server’s logs-

"manishafk<13><STEAM_1:1:169001821><TERRORIST>" say ".r"
World triggered \"Match_Start\" on \"de_cache\""
"Muramasa<4><STEAM_1:1:2643260><TERRORIST>" disconnected (reason "Muramasa timed out")

Essentially, you got timed out just after the 10th guy (manishafk in this case) typed .r and the match started. Seeing that it was actually a timed out, it might have happened because you lost Internet/csgo crashed etc. (A timeout takes a minute or so to take effect, by which time the other 4 people had joined)