Got a cooldown for no reason


#1

I and all my teammates got cooldown becoz we were unable to connect to the server as the ip was unable to connect us to the server “connect 52.66.89.249:10034” was the ip and I got a cooldown of 24 hrs for no reason help admin sostronk support


#2

I was on his team and got the cd as well


#3

Meko bhi laga 12 hrs ka :joy: Kira Here


#4

Its so nice from sostronk support that they don’t even care to reply for the post even on geniune topic in which it was a serves fault that I got a 24hrs cooldown


#5

Hi,

Please note that cooldowns can only be canceled if it was a server side issue (when all 10 players will be unable to connect). Client side/network issues which cause CS:GO to fail connecting to the server are not grounds to cancel cooldowns.
A common solution to this CS:GO bug is to try changing clientport, see-
https://support.steampowered.com/kb_article.php?ref=6370-QPHJ-3567
and


#6

i guess all of us were unable to connect and got a cd


#7

im sure and it wasnt saying like retrying it was error like change ui something error


#8

Not all. There were 6 players in the server, and 4 didn’t connect and got cooldowns. If it was stuck at retrying then try changing your clientport as described in the Steam support link I pasted above.