Facing outrageous routing issues from Airtel ! Can any of you guys provide a solution?


#1

I am using Airtel Broadband, and the pings i am getting from it to the mumbai sostronk servers is above 100. I did a tracert to one of your mumbai pug servers(See bottom for tracert) and it shows me getting routed from delhi to mumbai where as i live in Indore.And this isnt restricted to just sostronk servers, this issue is with my ISP, and the reason why i am posting here is i wanted to ask if any of you have any idea regd who actually in airtel can resolve this issue, since CC doesnt even know what latency is so i cant expect them to solve such a complex issue.

If you guys can help me in some way in contacting some top teir tech guys of airtel which can actually resolve this issue, then it would be very helpful.

Tracert to one of the Mumbai PUG servers.

C:\Users\EnvyMe>tracert 124.153.79.164

Tracing route to ems.ibpsorg.co.in [124.153.79.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 27 ms 27 ms abts-mp-static-018.100.168.122.airtelbroadband.i
n [122.168.100.18]
3 28 ms 45 ms 28 ms abts-mp-static-025.100.168.122.airtelbroadband.i
n [122.168.100.25]
4 27 ms 26 ms 27 ms 125.21.0.105
5 103 ms 100 ms 99 ms 182.79.208.193
6 101 ms 106 ms 100 ms 14.141.116.89.static-Delhi.vsnl.net.in [14.141.1
16.89]
7 114 ms 121 ms 110 ms 172.23.183.121
8 119 ms 124 ms 114 ms 219.64.42.5.mum1.static.vsnl.net.in [219.64.42.5
]
9 113 ms 108 ms 115 ms 202.87.37.70
10 112 ms 109 ms 110 ms 124.153.81.218
11 111 ms 111 ms 111 ms ems.ibpsorg.co.in [124.153.79.164]

Trace complete.

C:\Users\EnvyMe>


#2

Given that you’ve done this research, its obviously useless to hope their average CC guy will understand what any of that means :stuck_out_tongue: .

You might have better luck if you tweet to @airtelindia linking to this page (and mention @SoStronk_ as well)


#3

Airtel Fiber seems to be doing a better job though

shantanu@shaan-desktop:~$ mtr -r -c1 180.179.226.34
Start: Mon Jan 18 18:25:58 2016
HOST: shaan-desktop Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.1.1 0.0% 1 0.3 0.3 0.3 0.3 0.0
2.|-- abts-kk-static-001.228.17 0.0% 1 3.9 3.9 3.9 3.9 0.0
3.|-- abts-kk-static-221.32.166 0.0% 1 3.0 3.0 3.0 3.0 0.0
4.|-- bangdp-34-73.mantraonline 0.0% 1 6.3 6.3 6.3 6.3 0.0
5.|-- 182.79.255.186 0.0% 1 3.6 3.6 3.6 3.6 0.0
6.|-- 125.18.58.242 0.0% 1 4.6 4.6 4.6 4.6 0.0
7.|-- 180.179.237.14 0.0% 1 4.2 4.2 4.2 4.2 0.0
8.|-- 180.179.226.34 0.0% 1 4.4 4.4 4.4 4.4 0.0


#4

No Fiber here :frowning: I am even restricted further to just 4MBPS plans not more than that.

Did find Appellete authority’S number.Gonna contact them soon.I will also tag sostronk in the tweet.

Anything special i can say them to make them understand the exact issues i have ? I mean do you have any technical “Words” to describe my situation, and after all is this issues even fixable ? :frowning:


#5

Using the term “routing” should be good enough, also mention latency and ping though. Explain that eSports is growing and a lot of other ISPs like ACT focus on optimizing their connection for it.
It is fixable, but it needs a lot of effort from the ISP so they will do it only if they feel that they will get a business advantage from it. That will be possible only if you have another ISP in your area with better routing.


#6

Shantanu,

I had a 15 minute long talk with a senior technician of Airtel, basically he fully understood my issue(i was astonished :o ) What he told me was he tried solving this issue with other customers too, and he was unable to.He said that the only way you can solve this issue is if the Parent company(Sostronk) contacts the Airtel authority mails them that My customers are having issue with this then your issue will be resolved.He said thats the only way you can solve your issue.

Now i am requesting you too please HELP ME, i dont have any ISP alternative, so i have to stick with Airtel, and i am litreally done with 100+ ping gaming.

If you guys can help me solve this issue it will be IMMENSELY helpful to me.I have tried getting some other ISP to come to may area, sometimes even offering 5x the installation charges just so they install internet service my area, but never managed to convince any ISP.
Your Datacenter guys have the direct contact with top airtel tech guys.
So the only option is through you guys :frowning:

Please.


#7

So if just by contacting them they’ll fix it, they already know the solution. Why don’t they just implement it?

Our datacenter has good routing to all major ISPs, which includes Bharti (Airtel). That is exactly why my home Airtel pings 4ms to SoStronk BLR. Airtel to our DC connectivity is fine, what they need to fix is why the packets from Indore are routed through Delhi.

The “necessity” about us getting in contact with them is bogus, they just use that excuse so that they won’t have to put in the effort to fix their network.


#8

So no hopes for getting this fixed. :frowning:


#9

And he said that it isnt in his hands, the guys in control of the actual routing can only be contacted via you guys i.e the data center guys.


#10

Is it bad for both Bangalore and Mumbai?


#11

60-70 ms for Bangalore, perfectly fine, so yeah issue just for Mumbai.


#12

i know this post is old but m hoping to get some info
i am having the same issue from last week
I live in mumbai and i used to get 5ms before now it’s like 120-150ms
i m using the local isp
I am 100% sure that the issue is with vsnl.net.in which is owned by tata communications(i have done little research :wink: )

I just wanna know what can i do


#14

Following up at Routing issue due to vsnl.net.in