Cooldown for no reason

IGN- Zhyper
I got a 7 day cooldown for no reason. It started when i accepted the pug request and copied the ip address… when i copied it it said that “you had to join from a lobby”. I was figuring out but tried the indirect connection (i.e click the “connect” button and the game will open and join…) worked! I had the map loading but suddenly it stopped and took me to the main menu of the game. Checked and got a 7 day cooldown without doing anything :frowning:
I really hope that the staff could fix my problem and lift the cooldown from my account it would be really appreciated :slight_smile:

I also forgot that before showing the me the cooldown, the prompt said internal server error. So i dont know if that helps…