1st time offence and im a subscriber yet still 24 hr ban


#1

I realise that i didnt join the match (i know pc related issues dont matter so i wont give any excuse) and i deserve a cooldown but 1st of all im a subscriber and it was my 1st time in more than a week not joining a pug and i got a 24 hr cooldown instead of a 30 min or a 2 hr cooldown. Im not asking u to remove whole cd just reduce it plz because of the reasons above. TY


#2

Cooldown level resets back to level0 (30 mins) only after 7 days have passed since your last cooldown ended. I checked your account history and you had a recent cooldowns on 27, 24, 18 and 17 December which aren’t 7 days apart.