Support


Cooldown Related Problems We understand getting cooldown isn’t really cool AntiCheat Issues All your anti-cheat related queries go here. Here are the most common anti-cheat related problems and how you can fix them.
High ping? Loss? Find out where the problem is ( 2 ) [Support] (21)

Hi fraggers, The Internet is huge, composed of many smaller networks that are interconnected. Your ISP and handful of other ISPs form the networks that data packets travel when you connect to our servers. When you have …

Bug Submission: READ FIRST [Support] (6)
For Hacker/Cheater Reports please use our discord [Support] (8)

For any hacking/cheating relating reports please do so on our discord channel where we have a separate section for cheat reports. Join the SoStronk Discord here: https://discord.gg/agd9Uxu

About the Support category ( 2 3 4 5 ) [Support] (80)
Why are the DM servers down? [Support] (4)
3 to 4% loss every PUG/SCRIM and deathmatches [Support] (7)
Cd time is not being reset [Cooldown Related Problems] (4)
Ping displayed not actual ping [Support] (2)
Hacker ,cd, carry [Cooldown Related Problems] (4)
Cd to be removed for the lag and love i have for sstk [Cooldown Related Problems] (4)
Other region leaderboard not in indian leaderboard [Support] (1)
Got CD . I accepted the match still i got a cd [Cooldown Related Problems] (11)
I got a CD because of game Update at 4.30 am [Support] (1)
Bug related to Impact rating [Support] (2)
Cant join pug , showing bad password [Support] (3)
Plz fix matchmaking and ranking system [Support] (7)
Got cooldown even when i was connected to server [Cooldown Related Problems] (1)
https://www.sostronk.com/team/Kritconfirm [Support] (3)
Suscribed But Cooldown not reduced [Cooldown Related Problems] (4)
Not getting rank up [Support] (2)
Weird lag only in Sostronk servers [Support] (4)
Can i get a refund cant find a game on the app from a long time i mean it takes a much longer time then before can help me out or give me refund? [Support] (5)
Got a cooldown after match ended (again) [Cooldown Related Problems] (2)
I got an unnecessary ban [AntiCheat Issues] (1)
Login issues cant verify email says no user token something [Support] (1)
Sostronk Haven't Counted My Kills [Support] (1)
Download for Mac? [Support] (13)
Cooldown due to some error [Cooldown Related Problems] (1)
Can you kindly remove my cd :D Bobthebuilder [Cooldown Related Problems] (1)
I have updated a roster about half-month ago but there is no update [Support] (3)